Terms & Conditions - Mahjoz

Terms and Conditions Last Updated: March 17, 2026

This agreement provides a software service for managing reservations and customer appointments (the “System”) and does not constitute a sale of the software. By using this service, you agree to these terms and conditions, including any future amendments.

1. Definitions

Service Provider: Refers to Mahjoz Al Youm Information Technology Company (the legal owner of the Mahjoz platform).
Subscriber: The individual or legal entity utilizing the service.
Service: The cloud-based reservation and appointment management system.

2. Subscription and Renewal To access the system, the Subscriber must register and complete payment for the selected package. Upon expiration, the Subscriber may renew by choosing an available package and completing the transfer/payment process.

3. Duration of Subscription The subscription starts upon activation and lasts for one calendar year (for annual packages) or one calendar month (for monthly packages), provided the terms are not violated.

4. Change of Package and Upgrades Subscribers may upgrade at any time by paying the price difference for the remaining period of the current subscription.

5. Refund Policy (Retrieval) New subscribers have the right to request a refund within 30 days of initial activation. This does not apply to renewals.

6. Technical Support and Maintenance The Service Provider provides technical support during official working hours to address errors, provide updates, and answer inquiries. Temporary service suspensions may occur for essential system maintenance and improvements.

7. Subscriber Data

Paid Packages: Data is maintained throughout the subscription. Upon termination, the Subscriber has 15 days to export data before it is permanently erased.
Free Packages: Data is maintained for 7 days after the package expires. If no upgrade occurs, the data will be deleted.

8. Security and Acceptable Use Subscribers are prohibited from harming the website or services (e.g., illegal requests or hacking attempts). Unauthorized tampering will result in immediate termination and potential legal prosecution. Subscribers are responsible for maintaining the confidentiality of their login credentials.

9. Termination of Subscription Subscription is terminated upon the Subscriber’s request or non-payment. Data handling following termination follows the rules outlined in Section 7.

10. Privacy and Data Usage The Service Provider is committed to protecting subscriber privacy. Private accounts will not be accessed without the Subscriber’s permission. Non-identifying data may be used for internal statistics and performance development.

11. Transfer of Ownership In the event of an acquisition, the management of the program and subscriptions will transfer to the new company. Subscribers will be notified prior to any transfer.