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03Engage solutions

All your customer conversations, and everything you know about them, in one place.

The official WhatsApp Business API on your own number, a profile for every customer, and messages that arrive on time.

Request a demoStart with the first question
  1. 1Where do you talk to your customers?The official WhatsApp Business API on your number, and one Inbox for your team.WhatsApp
  2. 2What do you know about each customer?One profile per customer with their orders, conversations and everything you've sent them.Customer profile
  3. 3What does your customer get automatically?Messages on time, without anyone on your team having to remember.Automatic

1Question 1 of 3

Where do you talk to your customers?

The official WhatsApp Business API on your number, and one Inbox for your team.

  • "Booking confirmation" templateApproved
    "Fall offer" templateIn review
    Wallet balanceSAR 320

    Official WhatsApp Business API

    On your business's own number.

    • Official connection through Meta
    • Approved message templates, submitted and tracked from Mahjoz
    • Prepaid message wallet
  • NNouraI want to change my appointmentS
    FFahadHow much is the package?A
    RReemThanksLive

    Shared Inbox

    Every conversation in one list.

    • WhatsApp and Live chat together
    • Multiple staff on the same number
    • Quick replies, tags, notes and conversation transfer
    • In the dashboard and the Mahjoz app
  • Hi, are you open now?11:42 PM
    Auto-reply · After hoursWelcome! We'll get back to you tomorrow from 9 AM, and you can book now from our store.

    Auto-reply

    No message goes unanswered.

    • Welcome message
    • After-hours message
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2Question 2 of 3

What do you know about each customer?

One profile per customer with their orders, conversations and everything you've sent them.

  • NNoura Alotaibi05• ••• ••48VIP+ Tag
    Note from SarahPrefers evening appointments, and is sensitive to some products.
    Custom field: SizeMBirthdayMay 12
    consent-form.pdfbefore-photo.jpgSAR 3,920 paid

    Customer profile

    Everything about a customer on one page.

    • History, orders and payments
    • Notes, tags and attachments
    • Custom fields
    • Order #1042Today
    • Received a campaignOct 3
    • Rated 5 starsSep 28

    Activity log

    What they did, and what they received.

    • All customer activity, in order
    • Marketing history: the latest they received from you
  • New86
    Active412
    At risk64
    Lapsed41
    Lapsed after 60 days without a visit · You set it

    Customer stages

    Know who's active and who's gone quiet.

    • New, Active, At risk, Lapsed, automatically
    • Absence windows you set
  • XLScustomers.xlsx
    1,240 rows

    Merge duplicates

    Noura · 05••48N. Alotaibi · 05••48
    NNoura AlotaibiMerged
    SMS marketing messages

    A clean customer list

    Data you can rely on.

    • Import from Excel
    • Merge duplicates
    • Block a customer, and unsubscribe them from marketing per channel
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3Question 3 of 3

What reaches your customer automatically?

Messages on time, without anyone on your team having to remember.

  • Your appointment is tomorrowStandard service · 10:30 · Main branch
    WhatsAppEmailSMS

    Confirmations and reminders

    For every booking and order.

    • Confirmation, reminder, rescheduling and cancellation
    • For the customer, staff and manager
    • By WhatsApp, email and SMS
    • Templates you edit and preview as your customer sees them
  • Your businessMonday
    Time10:30ServiceStandard service

    Wallet passes

    Always on your customer's phone.

    • Apple Wallet passes with your business branding
    • For appointments, tickets, subscriptions and packages
  • RReemStandard service · with Sarah

    Excellent service, and the appointment was right on time.

    Published in your store

    Customer reviews

    Reviews that build trust.

    • Reviews for the order and the service provider
    • You publish or hide them in your store
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Platform

Works with the rest of Mahjoz.

The same customers and the same orders across every solution, with no moving data between systems.

Sell anything.Run everything.Grow every customer.

  1. WebsiteFor your customers

  2. DashboardFor you

  3. Staff appFor your team

  4. POSFor your team

  5. Customer appFor your customers

Run your whole business on one platform. Talk to our sales team and we'll show you Mahjoz working the way it would in your business.

  • Free demo
  • No commitment
  • No commission on your sales
Request a demo Chat on WhatsApp

+966 58 150 4066 · info@mahjoz.io